Running Slurm-web in production? Rackslab now offers Enterprise support, giving your team direct access to the engineers who build and maintain Slurm-web. Available by ordering a Slurm-web Enterprise license, the offer includes professional support and a Service Level Agreement (SLA) with a guaranteed four-hour response during the 8×5 CET support window.
Expert help for your production portal
An HPC web portal becomes part of the daily routine of researchers, engineers and administrators. Users rely on it to follow their jobs and understand the state of the cluster. For the team operating that service, having a clear path to expert help matters when a problem needs attention.
Community discussions and documentation remain valuable resources. However, organizations running a production service may also need a contractual support commitment: someone to contact, expertise they can count on, and a defined response time. Enterprise support gives those teams a way to obtain that commitment for Slurm-web.
Work directly with the Slurm-web developers
Rackslab develops and maintains Slurm-web. With Enterprise support, your team can bring its questions and incidents directly to engineers familiar with the software’s architecture, integrations and codebase.
That connection is the central benefit of the offer. The people supporting your deployment are also the people working on the project. They understand how Slurm-web fits into an HPC environment and can investigate issues with knowledge of the components behind the interface.
For administrators, this provides a dependable point of contact alongside their own operational expertise. For managers responsible for the service, it provides a concrete support commitment that can be included in planning and procurement.
A defined response commitment
Ordering a Slurm-web Enterprise license provides professional support with an SLA guaranteeing a four-hour response during the 8×5 CET support window. This commitment concerns the support response; it does not promise that every issue will be resolved within four hours.
The Enterprise offer covers a fixed number of clusters and users. Visit the pricing page to review the available coverage and order a license suited to your deployment. The page brings together the commercial options so your team can identify the appropriate offer before purchasing.
Slurm-web remains free software
Slurm-web remains free software under the MIT license, following the license change announced last year. All Slurm-web features remain freely available. You can deploy it, adapt it and run it in production without purchasing a commercial license.
An Enterprise license adds professional support and the contractual response commitment described above. You do not need it to unlock software features or to obtain permission to use Slurm-web in your organization. Teams that prefer to operate independently can continue using the same software with documentation and community support on GitHub.
An option for integrators and vendors
Rackslab also offers OEM licenses for integrators and vendors incorporating Slurm-web into their solutions. The OEM offer includes the Enterprise benefits with unlimited clusters and users. See the pricing page for details and to request a quote for your integration.
Give your team a direct support contact
If your organization needs professional support for its Slurm-web service, explore the Enterprise offer and choose coverage for your deployment. Your team gains access to the developers behind the software, with a defined support response commitment, while retaining the freedom of an open source solution.